My mom had been telling me for years about the mattresses from American Mattress thinking the store was a branch of the US brand. I finally decided to get one of the beds from the Fahaheel location. When looking at the beds I asked if they were from the US and the salesman assured me they were. I ended up buying what I thought was a 'Dream Cloud' model for 450 KD.
It was delivered a few days later and it was not like the store model. It was so tall I couldn't reach the floor and felt like wood. I couldn't even sleep on it and had to use my daughter's bed. I went back the next day and explained to the salesman what had happened and that the bed was too high, I chose a more expensive model adding another 50 KD. The store was great about returning the bed and delivered my 'Majestic' mattress a few day later.
Unfortunately the same height problem and it didn't feel right. My mom contacted the US branch and I contacted them on Instagram. They told my mom they don't have a branch outside of USA and via Instagram they told me the same thing and was concerned about the name confusing people into believing they were one in the same. I messaged the salesman and told him my concerns and that they aren't affiliated with the US branch and that was fraud because most people think they are American mattresses from USA.
I went back to the branch and explained I wanted my money back because the whole idea of it being an American related brand was a lie and the mattress wasn't the same product from USA. He got a manager on the line and that's when they back tracked on saying the Kuwait store is related to USA once I told him I had contact with the American branch. He said 'oh, well it's a Kuwait name' and I told him they were deceiving people into believing the products were from USA and charging them high prices. In the end I got my money back but it was a horrible experience.
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