I would normally head a post with "which one is better" but since I've moved I found at that they both suck equally. I've had Quality Net for the last two years and the speed was so-so depending on the time of day so I thought I might try out Fasttelco as some were saying it was a better provider. My husband called Fasttelco and chose a package, the guy at Fasttelco told him we could only get 2 Mbp because of the wiring in the new place. He thought it was a nice gesture considering he didn't have to tell us that.
He ordered the package and was told someone would come to set it up the next day. The next day came and no one called or arrived so he called the service center, after a loooong waiting period he got in touch with someone who told him he wasn't in the system and got into an argument with him so he didn't want Fasttelco. We thought we would get better service with Quality Net considering we were with them for two years, wrong! After an hour holding online he got an operator, we set up the new address and he went to the head office to pay.
He was told someone would be out the next day, wrong again. We waited all day for someone to come out and after work I called the service number. First call I waited 40 minutes, no answer, second call I waited 30 minutes, no answer, third call 20 minutes, no answer. Really!? In the two years I've had QN I never called customer service, if I had known what crappy customer service they had I would have never renewed but too late because we had already paid for it. My husband had been calling from his mobile which racked up an enormous bill just sitting on hold. I told him it might be better to just go to the head office.
He waited on hold from the time he left his office until he reached QN and no one ever answered the call. I REALLY wanted to go with him to the head office and complain but he left me home. When he asked the guy about the customer service he couldn't give him an answer but promised we would get our service the next day. The next day came and we waited and waited, finally by 7 pm I had internet! I really don't understand how a company's customer service could suck so badly especially when a customer is calling from a mobile phone and being charged by the minute.
I would have liked to try Fasttelco but their customer service and empty promises made me change my mind. I'm not too happy with QN but I already had my internet box and service which is the ONLY reason I stayed with them. Is there a better internet provider out there?